Dedicated “Guest Mode” access ensures that ALL customers can contact, even without an account.The plugin allows conversations to transition seamlessly between the website, Messenger app, and your Facebook inbox.Shopify offers an easy integration with the Facebook Chat tool.Now that it’s combined with the power of Facebook Chat, it doesn’t get much more streamlined than this.Īnd now that you understand a little more about why it matters, let’s talk about how you can get set up to communicate with your customers in their preferred medium. Shopify is quickly becoming one of the leading eCommerce platforms as it offers a simple, effective way for brands to set up their operations and get going without a lot of work. Now that Facebook Chat is its own plugin and Messenger has a separate app, customers love brands that integrate Facebook directly on their website, citing a more personal connection and a dedicated resolution that they feel they don’t get on other platforms. It also allows you to ramp up your marketing efforts and your customer support solutions by embracing social media as just another arm of your business presence online. Using social media to connect with your customers gives you the chance to provide a familiar communication tool that people know how to use and prefer to other forms of communication. With more than 4 billion users globally, Facebook is one place where you definitely want to make sure that you are giving your audience the tools that they need to reach you. If you’re not, you’re already behind the eight ball. (And at the end, we’ll explain how our live chat agents at Smith.ai can handle all of your messaging needs so you don’t have to worry about one more thing.)įacebook is a place where people go to connect-they expect to find brands there that are ready to connect, too. First, though, let’s talk a little more about the way social media is changing customer service and what brands can do to stay on track. In this guide, we’ll cover everything that you need to know about adding Facebook Chat to your Shopify-based website, including what steps to take to ensure that it syncs all of your messages across the various devices and platforms. Fortunately, tools like Facebook Chat are making that easier than ever to do. It’s 2021 and today’s consumers are social-as many as 65% of today’s audience reports preferring social media as a means to contact a business.
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